Refund and Cancellation Policy

We do not offer a free trial. Your subscription begins as a paid purchase at the time you sign up, and you are charged in full for your first billing period at checkout. Subscriptions are billed in advance on a recurring basis (monthly or annual, depending on the plan you select) and renew automatically at the end of each billing period. The payment method on file will be charged automatically on each renewal date unless you cancel before that date.

You may cancel your subscription at any time through your account settings, or by emailing support@cstsupport.com. Cancellation takes effect at the end of your current billing period, and you will retain access to the Services through the end of that period. We do not provide prorated refunds for the unused portion of a billing period when you cancel mid-cycle, except as described in Section 3.

Except as described below or as required by applicable law, subscription fees are non-refundable, including for partial months or years, unused features, or early cancellation:

• Billing errors: if we charge you in error (for example, a duplicate charge), we will correct the error and issue a full refund of the erroneous charge.
• Discretionary refunds: you may request a refund within 14 days of your initial purchase or a renewal charge. We will review requests made within that window on a case-by-case basis, at our discretion. Contact support@cstsupport.com to make a request. Requests made after the 14-day window will not be considered, except where required by law.
• Legal requirements: where applicable consumer protection law grants you a refund right, we will honor that right.

If you upgrade your plan, the change takes effect immediately and we will charge a prorated amount for the remainder of your current billing period. If you downgrade your plan, the change will take effect at the start of your next billing period, and you will retain your current plan's features through the end of the period you already paid for.

If a payment fails, we may retry the charge and will attempt to notify you so you can update your payment method. If payment is not successfully resolved within a reasonable period, we may suspend or terminate your access to the Services after notice.

If you have a billing concern, please contact us at support@cstsupport.com before initiating a chargeback with your bank or card issuer, so we have the opportunity to resolve the issue directly. Accounts with unresolved or disputed chargebacks may be suspended pending resolution.

We may update this Refund and Cancellation Policy from time to time. We will update the "Last Updated" date above, and where changes are material, we will provide reasonable notice.

If you have questions about billing, cancellations, or refunds, please contact us at:

CST Group Inc., d/b/a Holy Estimate
14923 State Route 30, PO Box 848
Malone, NY 12953
Phone: 518-483-4100 (NY) | 941-249-3520 (FL) | Toll-Free: 877-954-4100
Email: support@cstsupport.com